Just because you’ve always used the same express courier service doesn’t mean you should continue to do so. The truth of the matter is, your current service might have been the most affordable, the most reliable or the most experienced when you started out, but today, they could be the bottom of the barrel. If you want to ensure you’re getting the most trustworthy, high-quality delivery services, you need to evaluate your provider at least once a year.
When evaluating, if you spot any of these red flags, it may be time to find a new express courier service – and fast:
- Your shipments are often late. If your courier is constantly late on deliveries, loses shipments or just can’t meet deadlines, then it’s definitely time to look for a new provider. Your sales and customer satisfaction depend on those shipments being timely and fast, and if they’re not, your business could suffer as a result.
- You have no way of tracking your shipments. A good express courier service should offer you a way to track your shipments every step of the way – from the moment it leaves the warehouse up until your customer receives it. They should give you status reports, and you should be able to access GPS locations of your deliveries at any moment. If your current courier can’t provide this, it’s time to move on.
- You can’t make same-day deliveries. Sometimes, an urgent need arises and you have to get a contract, document or product delivered within just a few hours. Unfortunately, many couriers simply don’t offer these services, so your staff members are forced to come up with a DIY solution, which often costs you much more time and hassle than it’s worth. If you want to ensure you have the most comprehensive, reliable courier service around, always make sure they offer same-day delivery when needed.
- You’re limited to a certain geographic area. Sure, most courier services specialize in one geographic area, but that doesn’t mean they should completely limit where you can send shipments. You need to be able to deliver to any customer, vendor or client who needs it – regardless of where they’re located. Any courier worth its weight will offer local, statewide and nationwide delivery services for all its customers – no matter what.
Have you noticed any of these signs with your current courier? Then it may be time to find a new express courier service – before it starts costing you money. Contact Dependable Express today to learn about our express courier services and how they can help your business.